General Reservation Policies
PAYMENTS – RENTAL VOUCHER
“LUXURY HOMES TUSCANY” accepts different types of payments for, and on behalf of the owner/partners. For your convenience, you can decide to pay for your reservation through PayPal or through wire transfer in cleared funds. Payments in other currencies than Euros (€) are not accepted.
When not stated otherwise in the local policies of the property, the initial deposit required to confirm a booking is 25% of the total rental amount plus a 30,- € booking fee, which must be paid at the time of the booking.
The balance, when not stated otherwise in the local policies of the property, is due 45 days before arrival, If the balance is not paid within this time limit, “LUXURY HOMES TUSCANY” reserves the right to cancel the booking.
For last-minute bookings (within 45 days of arrival, unless stated otherwise in the local policies of the property) the full amount must be paid at the time of the booking.
Once the payment is made in full, we will send you a voucher for you to print and bring with you when you travel. The voucher will include all the details you’ll need to arrive at the property as well as contact information and emergency numbers in case you need them.
MINIMUM AND MAXIMUM RENTAL PERIOD PRICES
The minimum and maximum rental period can change for each property and this information can be found in the local policies or description of each vacation rental. There are properties that accept 1-night stays and there are villas that will accept only bookings for a minimum period of 2 weeks during the months of July and August.
“LUXURY HOMES TUSCANY” reserves the right to modify prices on its websites at any time during any season, but will never change the prices of reservations that have already been confirmed.
ARRIVAL AND DEPARTURE
Arrival and departure time are specified in the local policies of each property and in the voucher.
In the case that there is no time indicated, arrival time must be between 4 p.m. and 7 p.m. and departure time must be between 8 a.m. and 10 a.m.
The exact time of arrival must be STRICTLY advised at the time of booking or subsequently thereafter, so that the owner or his/her representative can meet the holiday-maker on the spot (in the event that the exact time of arrival is not previously advised the following arrival time will be advised to the owner: 6.00 p.m.); the owner or his/her representative will wait for the holiday-maker for no longer than one hour from the advised arrival time.
Each change to the arrival date and arrival time must be advised to “LUXURY HOMES TUSCANY” and be approved by “LUXURY HOMES TUSCANY” at least 3 days in advance.
In the case of unavoidable delay on the day of arrival, the holiday-maker must call the number listed on the voucher. Please call this number as soon as possible when problems arise in order to give the owner/agency time to react.
In the event that the owner or his/her representative are not available and it is not possible to advise the owner or his/her representative of a late arrival, in the event that the owner was not notified of a late arrival, or in the event that the owner cannot accept a late arrival, the holiday-maker alone is responsible for the cost of the overnight stay in a hotel. Reimbursement for any expenses incurred by the owner or his/her representative being obliged to make an unplanned displacement to the property can be claimed from the holiday-maker.
UPON ARRIVAL
On arrival, the holiday-maker must present his rental voucher as well as his passport or identity card to the owner or his representative to enable them to proceed with their registration in accordance with legal requirements.
For some accommodation, the holiday-maker might be required to submit the documents for the registration before arrival, but this will be asked for during the booking process.
SECURITY DEPOSIT
When the keys are handed over to the holiday-maker, the security deposit – as stipulated in the local policies published in the property page, in the booking process, and in the receipt and voucher – must be paid, in cash and in EURO (unless stated otherwise) to the owner or his/her representative. Such amount will be refunded at the end of the holiday minus any deduction made for damage caused to the property or for any additional costs that were not included in the rental price. THE OWNER OR HIS/HER REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT HANDED OVER.
If a security deposit is not indicated in the property local policies, no security deposit will be requested. The holiday-maker is nonetheless responsible for any losses or damages caused to the property or its contents during the holiday.
Should the holiday-maker decide to leave the property prematurely, the owner or his representative is authorized to refund the deposit to the holiday-maker by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. “LUXURY HOMES TUSCANY” declines all responsibility in the event of a dispute between the holiday-maker and the owner regarding the deposit.
NUMBER OF PERSONS/SUBSTITUTIONS/PETS
The person whose name appears on the Voucher is the referent for the use of the property. When not stated otherwise in the local policies or description of the property the minimum age required to be able to book a vacation rental is 18 years old. The persons in the party (adults and children), duly registered by the owner/keyholder, must not exceed the number of sleeping places indicated in the property description page except, in the case of infants (up to 2 years old), if the holiday-maker brings a travel cot and its relevant bed-linen. Any other exceptions are stated in the local policies published in the property description page. The substitution of persons during the rental period is forbidden unless previously agreed upon with “LUXURY HOMES TUSCANY”.
Pets will be admitted in those properties where the respective symbols are shown. The holiday-maker is obliged to advise “LUXURY HOMES TUSCANY” at the time of booking if he/she is bringing any pets, stating the number and size as well. Any costs relative to pets is specified in the local policies or description of the property.
It is compulsory that the holiday-maker supervises his/her pet(s) within the communal areas inside the property. When not stated otherwise in the local polices of the property, pets are not allowed inside the swimming pool.
CLEANING
The properties will be handed over clean and tidy and in good working order. The holiday-maker is obliged to hand over to the owner or his/her representative the amount due, in EURO (if shown in the local policies in the property description page) for the cleaning of the property. This amount does not, however, include the cleaning of the kitchen corner/the kitchen/the kitchenette such as dirty dishes, etc. or the removal of rubbish, which is the holiday-maker’s responsibility. If this has not been done, the owner or his/her representative is obliged to charge an additional expense in addition to the amount due.
If no cleaning cost is foreseen, the holiday-maker must leave the property clean and tidy. If the property is not handed back in the above-mentioned condition, the holiday-maker must pay the owner or his/her representative on the spot the amount necessary for cleaning the property.
HEATING
The use of heating (when it can be switched on and off, temperature, etc.) is controlled by regulations which vary from region to region. As an example, in some regions heating appliances may be switched on only between November and April. Consequently, the heating, even when the cost is included in the letting price, can only be used during the same period. The cost of heating, when is not already included in the price at the time of booking and is based upon usage, must be paid directly on the spot to the owner or his/her representative before departing.
EXTERNAL MAINTENANCE
The owner or his representative reserves the right to have free access to the property for essential maintenance purposes (garden, swimming pool, etc…).
ALTERATIONS – CANCELLATION CHARGES
For any alteration to the booking, or if the holiday-maker intends to transfer his/her booking to other persons, on the condition that the accommodation and the period do not change, the holiday-maker might be required to pay the amount of 50 Euros.
“LUXURY HOMES TUSCANY” reserves the right to charge the holiday-maker any additional cost relative to the booking.
Cancellation of a booking, unless stated otherwise in the local policies of the property, even if it is substituted by another one, the following penalties must be paid:
25% of the total rental price if the cancellation is made from the booking time to 46 days before the start of the rental period
100% of the total rental price if the cancellation is made from 45 days to the day of arrival or in the case of no show, IN ADDITION TO ANY OTHER ADDITIONAL CHARGES SUCH AS THE BOOKING FEE.
The renter that would like to cancel his booking(s) must communicate it to “Luxury Homes Tuscany” by sending an email to info@immobiliarelacamelia.com
Cancellations that are communicated by phone call or any other way different from email won’t be taken into consideration.
The cancellation request(s) must be submitted by the same person who made the reservation(s) and the payment in the first place (credit card holder).
RESPONSIBILITY
If, for any reason beyond its control including force majeure, “LUXURY HOMES TUSCANY” has to cancel the booking made by the holiday-maker, “LUXURY HOMES TUSCANY”, in agreement with the holiday-maker, will offer the holiday-maker another property of equivalent standard, provided that “LUXURY HOMES TUSCANY” is able to provide this solution. If the price of the alternative property is less, the difference will be reimbursed to the holiday-maker by “LUXURY HOMES TUSCANY”.
In the event that an agreement cannot be reached, both parties can retract from the contract. “LUXURY HOMES TUSCANY” will reimburse the holiday-maker for the cost received for the rental period only and any other reimbursements are excluded.
The descriptions appearing on the web pages are accurate and have been prepared in good faith. “LUXURY HOMES TUSCANY”, however, declines all responsibility for any modifications made by the owners without its knowledge, unless it is impossible to totally or partially fulfill the contract and that the holiday-maker will not accept the partial fulfillment of the contract.
WHAT TO DO IF AN ISSUE ARISES
In the event of any problems, the holiday-maker undertakes to do his best to resolve or minimize them in order to avoid any prejudices that could result.
If the holiday-maker is unable to do this, they must immediately get in touch with the phone number listed on the voucher on the day of arrival or within the end of the first next working day, confirming complaints in writing within 24 by e-mail to the email stated in the voucher.
The holiday-maker is obliged to give the time necessary to resolve the problem. Should there be no written complaint supplied as above specified and without an explicit authorization by “LUXURY HOMES TUSCANY”, the holiday-makers who leave their accommodation prematurely forfeit their rights for a refund of the rental price, unless there is a legal right for them to have canceled.
Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
IMPORTANT INFORMATION FOR ALL HOLIDAY-MAKERS
As you are aware, most of the properties that “LUXURY HOMES TUSCANY” offers are not official tourist structures, such as hotels, residences, etc. but private houses. Being such, they do not have standards or categories that are internationally recognized, indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner.
This is precisely the kind of holiday that “LUXURY HOMES TUSCANY” offers: the chance to partake in the culture of the area chosen, living for a few days or weeks in the same surroundings as an inhabitant would. In order to live this experience in the right spirit, it is important not only that the holiday-maker accepts but also that they will be able to appreciate the differences in the properties “LUXURY HOMES TUSCANY” is proposing in comparison with those where they normally live. For its part, “LUXURY HOMES TUSCANY” has carefully chosen such properties using a minimum and maximum quality range within which it believes that any European and, indeed, any citizen of the world can find total satisfaction. “LUXURY HOMES TUSCANY” cannot, however, exclude the possibility that these differences can sometimes result in minor inconveniences – due to the special nature of its architecture and of traditions in the area – but which cannot be accepted as complaints.
Any extra services and events (for example chef dinners, cooking lessons, wedding parties) that renters would like to arrange on the property grounds need to be authorized in advance by the property owners.
LAW AND JURISDICTION
This agreement is between the holiday-maker (i.e. the renter) and the agency or property owner. “Luxury Homes Tuscany” is acting only as a representative of the agency or owner listed on the voucher and, as such, cannot be held directly responsible for any problems concerned with the stay. The owners of “Luxury Homes Tuscany”, its employees, and its agents shall not be liable for any damage, theft, losses or personal injury which may be sustained by the holiday-maker and their companions at any point throughout their stay.
Furthermore, “Luxury Homes Tuscany” shall not be liable in the event of these cases:
-actions or omissions on the part of the renter or on the part of their companions using the services;
-unforeseeable or unavoidable omissions by third parties not involved in the rendering of the contractual services;
-unavoidable, out-of-the-ordinary circumstances or events that neither “Luxury Homes Tuscany” nor its support staff can foresee despite their diligence;
– the use of swimming pools, playgrounds, and sports facilities of all kinds. The use of such facilities is done at one’s own personal risk;
– damage and loss due to burglary;
– public access roads that could cause damage or injury to things or people.
Bookings made through “Luxury Homes Tuscany” can be made only via email
In the event of controversies arising from the booking process, the Court where the agency stated on the booking voucher has legal address can deal with the matter.
Completing the booking process and accepting the reservation policies implies that these conditions have been understood and have, thereby, been accepted without exception.
If any provision of these reservation policies is, or becomes, invalid, unenforceable, or non-binding, the holiday-maker shall remain bound by all other provisions hereof. In such event, “Luxury Homes Tuscany” will replace the aforementioned clause with a clause that is valid and binding, has an effect that is as similar as possible to the one replaced, and that the holiday-maker undertakes to accept in respect of the contents and purposes of the present reservation policies.
Any and all issues regarding the property, such as damages, equipment malfunction, injury, etc, which may occur during the stay shall be a dispute between the owner or agency and the renter of the property. In such cases, with no exceptions, the law enforced in the place where the structure is located will apply, and the jurisdiction will be the local courts.
Any problems or complaints associated with the presence or absence of a strong internet or WIFI connection in the property and the use that this entails by the holiday-maker always falls within the typology for which resulting disputes will only be between the owner of the structure and the holder of the reservation.
DATA PROTECTION
“Luxury Homes Tuscany” may use your personal data (as defined by the Data Protection Act 1998) for the purpose processing bookings and providing services, client identity and verification, the administration of files and records, legal and regulatory compliance and the marketing and promotion of services, as well as informing clients of relevant news. In certain circumstances, client’s personal data may be transferred outside the European Economic Area (EEA) where data protection legislation may not offer the same protection as within the EEA. Clients who would prefer that their personal data was not transferred outside of the EEA should please write to “Luxury Homes Tuscany” to confirm this.
Please note that we will need to share information to property owners as part of the booking process. You have the right to access personal data we hold about you.
If you do not wish us to process your personal data for marketing purposes, please advise us in writing as soon as possible.
These above are general booking conditions, once the booking is confirmed, you will receive the specific reservation conditions and the local policies.